Frequently asked questions
How it works, what it costs to start and what happens on your line.
What is Little Concierge?
Little Concierge is an AI receptionist that answers your business's phone line.
- Answers your phone line
- Answers from your website
- Books appointments
- Takes a message
- Transfers the call
- Gives your website
How do I set it up?
Paste your website, check your details and go live to get your number, then forward your existing line or publish the new number.
Do I need a card to start?
No card needed. Every account starts with 100 free minutes.
How do I get more minutes?
Request a minute pack from your account.
What happens when my minutes run out?
Your receptionist stops answering. Callers are put through to your transfer number if you set one; otherwise they are told your team will call them back, and you get a message so you can call them.
Can I keep my existing number?
Yes. Forward your existing line to your new number, or publish the new number instead.
Are calls recorded?
Yes. We record all calls, and callers hear the recording notice in the greeting. You can listen back and read the transcript in your account.
Who do I talk to about something else?
Will callers know they are talking to an AI?
Yes, if they ask. When a caller asks whether they are talking to a person, your receptionist says it is an AI assistant, and it never claims to be a person.
What if it can't answer a question?
It takes a message or passes the call to your team, so the caller still has a next step.
Do I have to change my phone number?
No. Forward your existing line to your new number, or publish the new number instead.
What does it cost to start?
Nothing: 100 free minutes, and no card needed.
Can I hear it before my customers do?
Yes. Set it up with your free minutes, call your new number yourself and listen before you share it. The call demo on this page is a scripted example, in text; the short examples you can play with sound on are scripted too, voiced for this site.