Features

Everything your receptionist does

What it does on a call, how it learns your business, and how you run it day to day.

On the phone

What your receptionist does when the phone rings.

Scripted demo · text only

  1. Receptionist

    Thanks for calling Willow Hair Studio. This call may be recorded. How can I help?

  2. Caller

    Hi, what time are you open until today?

  3. Receptionist

    We're open until 7 tonight, and from 9 tomorrow morning.

  4. Caller

    Great. Could I book a cut and blow-dry for tomorrow? It's Sam Rivera.

  5. Receptionist

    Tomorrow at 10 is free, Sam. That's a cut and blow-dry at 10 tomorrow. Shall I book it?

  6. Caller

    Yes, please.

  7. Receptionist

    You're booked for tomorrow at 10. Anything else?

  8. Caller

    Could the owner call me about a gift card?

  9. Receptionist

    Of course. I'll take a message and pass it to the team.

A scripted example, not a recording of a real call.

  • Answers as your business

    Picks up when you are closed or with a client, and speaks as “we”, in your business’s voice.

  • Books, moves and cancels appointments

    Offers open times, books the visit after reading it back, and moves or cancels one when a caller asks.

  • Quotes your prices

    Tells a caller the price you have set for a service, and says so plainly when a service has no price.

  • Knows your hours, breaks and holidays

    Answers from your opening hours, your breaks, your holidays and your special hours, and offers only times you are open.

  • Takes a message

    Notes who called and why, so you can call back, and puts it in your inbox.

  • Transfers to any phone number

    Passes a caller to a person when they ask, or when it cannot help, at the landline or mobile number you choose.

  • Calls recorded, with a transcript and a summary

    Callers hear a recording notice. You can listen back with the words following along, jump to any moment, and see a short summary and the outcome.

  • Recognises returning clients

    Import your client list and your receptionist greets returning callers by their first name.

How it learns your business

Where it gets its answers, and how they stay right.

  • Reads your whole website

    Paste your address and it reads your pages and learns your services, hours and prices. App-style booking pages can be read too.

  • Price list upload, documents and copy-and-paste

    No website, or one that cannot be read? Upload a price list as a PDF or a photo, add your own documents, or paste the text.

  • Keeps up with your website every day

    Checks your website daily and either shows you what changed first or updates automatically, with undo.

  • Finds what callers ask about

    After a call it looks for questions it could not answer well and groups what callers ask about. Answers come only from your own website, documents and typed answers, and you choose automatic or ask first. A daily or weekly email says what callers asked, or turn it off.

Running it day to day

Your number, your team and your records.

  • A phone number at go-live, and forwarding steps

    Your receptionist gets its own number when you go live, with step-by-step forwarding for your existing line.

  • Your appointments in your own calendar

    See and change appointments in your account, or add a private link to the calendar app you already use.

  • Emails when something needs you

    Tells you about a new message, a booking, a moved or cancelled appointment and a call that could not be answered.

  • Your receptionist, your way

    Choose the voice and speaking speed, set the greeting and an after-hours greeting, add notes and say how to pronounce names.

  • Your team

    Invite colleagues to your account; the owner manages who has access.

  • Free minutes, then prepaid minute packs

    Start with free minutes. Your balance and its history are in your account, and you are told when it runs low.

  • A help assistant in your account

    Ask how anything works and get a short answer, or email our team from the same panel.

  • A help assistant that can do it for you

    Ask it to change your hours, a price or a setting, and it asks you to confirm before anything is saved. Changes that can be put back show an undo.

  • Help and answers in your account

    The same answers, written out with screenshots and a search box, for you and your team once you log in.

Ready when your phone rings.

Start with 100 free minutes. No card needed.

Start free