How it works

How it works

Three steps from your website to a receptionist that answers your phone line.

  1. Paste your website

    Paste your website address. Your receptionist reads the site and learns what customers usually ask about: your hours, your services and how to reach you. You can check and correct what it learned.

  2. Get your number

    Go live and your receptionist gets its own phone number. You don't search for one. Calls to it are answered by your receptionist from the moment you are live.

  3. Forward your line or publish the new number

    Keep the number customers already know and forward your existing line to the new number, or publish the new number on your website and listings. Either way, callers reach your receptionist.

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Hear a scripted call

A scripted example of a call, from greeting to booking and a message.

Scripted demo · text only

  1. Receptionist

    Thanks for calling Willow Hair Studio. This call may be recorded. How can I help?

  2. Caller

    Hi, what time are you open until today?

  3. Receptionist

    We're open until 7 tonight, and from 9 tomorrow morning.

  4. Caller

    Great. Could I book a cut and blow-dry for tomorrow? It's Sam Rivera.

  5. Receptionist

    Tomorrow at 10 is free, Sam. That's a cut and blow-dry at 10 tomorrow. Shall I book it?

  6. Caller

    Yes, please.

  7. Receptionist

    You're booked for tomorrow at 10. Anything else?

  8. Caller

    Could the owner call me about a gift card?

  9. Receptionist

    Of course. I'll take a message and pass it to the team.

A scripted example, not a recording of a real call.

What happens on a call

Your receptionist picks up, greets the caller and helps them. Here is what it can do:

  • Answers your phone linePicks up when customers call your business number and talks with them in plain language.
  • Answers from your websiteUses what is on your website to answer common questions, such as your hours and services.
  • Books appointmentsFinds an open time and books, moves or cancels an appointment for the caller.
  • Takes a messageNotes who called and why, so you can get back to them.
  • Transfers the callPasses the call to you or your team when a person is needed.
  • Gives your websiteTells the caller your website address when they ask for it.

Everything your receptionist does

What callers hear

A clear greeting, then real help.

  1. A greeting and the recording notice

    Every greeting includes the notice:

    This call may be recorded.

  2. Answers from your website

    Hours, services, prices you publish and directions, in plain language.

  3. Something done

    A booking, a message for you, or the call passed to your team.

  4. When minutes run out

    Your receptionist stops answering. Callers are put through to your transfer number if you set one; otherwise they are told your team will call them back, and you get a message so you can call them.

Who it's for

Built for businesses that run on appointments.

Salons

Books cuts and colour while you're with a client, and answers the questions in between.

Spas

Answers questions about treatments and hours from your website, and books the visit.

Clinics

Moves an appointment to a new time and takes a message for anything else.

Gyms

Answers questions about opening hours and passes the rest to your team.

Dental practices

Offers open times for a check-up and books one.

Trying it out

Every account starts with 100 free minutes. No card needed: set it up, call it yourself and decide when you're ready.

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